FAQ

Who are you?

We are a live action entertainment facility, specifically an escape room.

What is an escape room?

Its an entertainment experience with a twist. You are not passively being entertained you must engage with the room to figure out what you need to do to solve the room. It is a themed room, often with a story, that contains a variety of puzzles necessary to solve the room and get out. 

I don’t feel comfortable being locked in a room but I still want to play!

Don’t worry. The Fire Marshals are very particular about locking people in rooms they can't get out of so you are able to leave the room at any time. Some of the themes may not involve escaping the room so much as completing the challenge in time so you may not even need to unlock the door. 

When should I arrive?

Please arrive 15 minutes prior to your booking time. You will need time to read and sign the release form, pay, and receive any instructions that may be specific to your puzzle room. 

What skills are required to participate in these rooms?

Enthusiasm, a positive attitude and an open mind are what you need. No advanced mathematics knowledge necessary!  

Is there a minimum age?

While there is no minimum age, many of the puzzles would be too difficult for someone under 12. Sometimes though an unusual way of thinking is exactly what a puzzle needs so while an entire group of younger people may not solve the room, having one in your group would not be a detriment. If you are unsure please ask; at any given time there may be one or two rooms that are more or less suitable for younger players and we can guide your choice. 

How do I book a time?

You can use our very convenient on-line booking page or call us. Please make note of our hours before calling. 

Can I cancel my booking?

You may cancel your booking with no penalty but please give us as much notice as you can so we have the opportunity to re-book the room. 

Do I need to have 6 players to book the room?

Most rooms can have a maximum of 6 players. You do not need to provide all 6 players to book a room but if you don’t there is the chance that other people will be booked with you. Don’t hesitate to book because you might be matched with strangers, maybe they will bring just the brains you need to help solve the room. Some of the rooms cannot be completed with less than two people however so if you are booking just for yourself look for times that already have people booked. In general the more brains you have working on a problem the more likely you are to solve it and have fun in the process. 

How can I pay?

We accept Visa, MC, debit and cash 

How do I know which room I will be playing in?

Each room runs at various times during the day. If you want to play a specific room you will be limited to the times it is offered. Our on-line booking system makes it very easy to search for a specific room or time so please take a look to see what is available. 

Can I book multiple times at once?

You may make multiple bookings at once but we don’t recommend playing multiple rooms back to back. You may be mentally exhausted after your time. You may, however, do whatever you wish and if you want to play rooms back to back you can do so. 

How long does the game last?

The rooms may differ depending on current themes and puzzles but most games will run 45 minutes. Please check the information on the room you have booked for run times. You will need to arrive 15 minutes early though and there will be post game picture taking etc. so please budget your time accordingly.  

What if I don’t solve the room?

Don’t worry if you don’t solve the room. While it is definitely possible, it must be difficult enough to be a challenge that won’t be solved in mere minutes. This means that you may get close but not quite finish. Please ask about our promotions for redoing a room. 

Can my group be larger than the maximum number?

In general, no. The physical size of the room and the number of puzzles limits how many people can play a particular game. However The Contestants can be modified for additional people if you request it ahead of time.

Why can’t I bring in my cell phone?

Cell phones are wonderful but these puzzles are meant to be solved with no brains other than the ones in the room. Pictures of the rooms are also not allowed to be taken so the puzzles are not spoiled for others and this is how we monitor this rule. There are also strong magnets in most of the rooms that may not be good for electronics or credit cards. 

Will my belongings be secure?

There are locked closets for each group to secure all their belongings, including coats. 

What if I need to use the bathroom in the middle of the game?

You are free to leave the room at any time for any reason but game play will not be stopped. 

What do I need to bring with me?

Everything you need will be found in your room. 

Do you have a party room for birthdays?

Unfortunately our space is restricted and we do not have the room at this time. 

I want to play on a Monday morning but you are not open then.

If you wish to book a room outside our normal hours of operation we are usually able to accommodate you. Please call us directly at 780-468-1208 to arrange your booking.  

Do you do corporate team building?

the room is a great place to hold your next team building event! See just how well your team can work under a deadline. Please contact us directly to arrange your booking.